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FAQ
- Frequently Asked Questions Film
transfer. Q: Can you improve video and audio quality? A: Occasionally. Most
transfers are copied directly from the source. Video and audio are generally
recorded within the proper specifications and do not require additional
adjustments. If the quality of the film/audio signal is lower than than
standard requirements we can make the following adjustments*: For FILM;
tracking, brightness, contrast, color, tint and video sharpness, for AUDIO;
sound level, de-noising and equalization. We can usually eliminate a high
percentage of poor video signal and audio surface noise, but there are
limitations depending on how severe the damage is to the original source.
Please check out the samples page to see and hear what type of results
you can expect. Q: How long will this process take? A: On average about 5 to 10 business days from the day we receive your films/tapes/DVDs/CDs, plus the time it takes for your shipment to get back to you. We cannot guarantee a specific time frame as there are many variables to consider, so your patience is appreciated! Q: How do I get my Film/Tapes/DVDs/CDs to you? A: Ship your tapes to our mailing address in southern California. If you live in the area you may visit our Outlet Center to drop off and pick up your projects; Monday - Friday 10:00 am to 6:00 pm PST and Saturday 10:00 am to 5:00 pm. To visit our studio please call for an appointment at 949-495-2016. Q: What kind of guarantee do you provide? A: We guarantee the highest quality possible transferred from your source format. If you are wary about the process just send us one or two films and check out the results. We are very confident that you'll be more than satisfied. To read some testimonials from some satisfied customers, close this window and click the "Clientele" link and select "testimonials". Q: What about creating separate titles when transferring? A: Yes, we can separate any section of your original footage into individual titles. This, however, requires editing and is billed @ $90hr. (1/2hr. increments). Call us for additional info at 949-495-2016. Q:
How do you arrive at the cost of transfers? SHIPPING FAQ (Answers to Frequently Asked Questions Regarding Shipping) Coliday
Media Center 2)
Peanuts, we DO NOT recommend the use of styrofoam peanuts unless used
in conjunction with the bubble wrap method described above and even then
only as filler on the top and bottom. For shipments of larger quantities (25 or more) we recommend the use of a professional shipper (i.e. UPS/FedEx Etc). We suggest dividing your shipment into smaller more manageable sized packages to possibly reduce costs. Back
to top You want your video collection to last for years to come, but most of yesterday’s recording formats have a tendency to "break down" from multiple playings, neglect, or just the passage of time. When this happens the "noise", such as hisses, poor picture quality and tracking problems can make the video no longer enjoyable. By preserving your footage your enjoyment is restored as well. Another advantage is the technology of the DVD itself. Designed to last, DVD-Rs will continue to play with the same degree of quality for years and years and won’t break down like other formats. This means your collection will not only be restored, but preserved for generations to come. You send your film. List the service you desire (please use the order form). We will transfer your original into the new format. Each order takes approximately one week depending on the size of the order. Once your video tape or custom DVD-R is created, we ship it, along with your original film (3' reels are typically spliced together on a 7" reel in order specified by you) back to you. We welcome your comments once you receive the finished product so that we may continue to provide a useful and successful service to you. |