|
FAQ
- Frequently Asked Questions Video
transfer. Encoding
video (sometimes referred to as "streaming") provides a smaller
file size to be used in many applications such as websites, Power Point
& Producer presentations and movie files. We
encode to Windows media - .wmv, Mpeg1 - .mpg & Mp3 (Audio) Q: Can you improve video and audio quality? A: Occasionally. Most
transfers are copied directly from the source. Video and audio are generally
recorded within the proper specifications and do not require additional
adjustments. If the quality of the video/audio signal is lower than than
standard requirements we can make the following adjustments*: For VIDEO;
tracking, brightness, contrast, color, tint and video sharpness, for AUDIO;
sound level, de- noising and equalization. We can usually eliminate a
high percentage of poor video signal and audio surface noise, but there
are limitations depending on how severe the damage is to the original
source. Please check out the samples page to see and hear what type of
results you can expect. Q: How long will this process take? A: On average about 2 to 5 business days from the day we receive your tapes/DVDs/CDs, plus the time it takes for your shipment to get back to you. We cannot guarantee a specific time frame as there are many variables to consider, so your patience is appreciated! Q: How do I get my Tapes/DVDs/CDs to you? A: Ship your tapes to our mailing address in southern California. If you live in the area you may visit our Outlet Center to drop off and pick up your projects; Monday - Friday 10:00 am to 6:00 pm PST and on Saturday 10:00 am to 5:00 pm. To visit our studio, please call for an appointment at 949-495-2016. Q: What kind of guarantee do you provide? A: We guarantee the highest quality possible transferred from your source format. If you are wary about the process just send us one or two video files and check out the results. We are very confident that you'll be more than satisfied with the results. Q: What about creating separate titles when transferring? A: Yes, we can separate any sections of your original footage into individual titles. This, however, requires editing and is billed @ $90hr. (1/2hr. increments). Call us for additional info at 949-495-2016. Q:
How do you arrive at the cost of transfers? SHIPPING FAQ (Answers to Frequently Asked Questions Regarding Shipping) Coliday
2)
Peanuts, we DO NOT recommend the use of styrofoam peanuts unless used
in conjunction with the bubble wrap method described above and even then
only as filler on the top and bottom. For shipments of larger quantities (25 or more) we recommend the use of a professional shipper (Fed Ex, UPS, etc.) We suggest dividing your shipment into smaller more manageable sized packages to possibly keep the shipping cost down. Q:
How is it done? List the service you desire (please use the order form) such as transfer to windows media at 150k. We will transfer your original into the new format. Each
order takes approximately one week depending on the size of the order. We welcome your comments once you have received the finished product so that we may continue to provide a useful and successful service to you. |